Enterprise Operations Center Technician (Valley Forge, PA) (St. Louis, MO)
Enterprise Operations Center Technician
In this role, the EOC Technician is responsible for identifying issues and engaging key resources, while performing basic triage of events within the customer environment. Must possess a basic understanding of TCP/IP principles, DNS and user level experience with basic operating systems.. Download a complete job description
Enterprise Project Manager (Cary, NC)
Enterprise Project Manager
The role of the Project Manager is to plan, execute, and finalize projects according to strict deadlines and within a budget. This includes managing resources and coordinating efforts of all
team members in order to deliver projects according to plan. The Project Manager will also define the project’s objectives, communicate status with the stakeholders and oversee the quality control throughout its life cycle. Download a complete job description
Applications Engineer III (Valley Forge, PA)
Applications Engineer III
We are seeking a skilled technical resource that thrives on supporting diverse environments while delivering superb customer service. This position requires the desire and discipline to be able to help customers troubleshoot user applications through the entire stack. Members of the Applications Engineering – Collaboration group are expected to be able to drive alarm notifications and client submitted tickets to resolution while working with the customer in a professional and client first environment. Download a complete job description.
Help Desk Services Incident Management Analyst (Omaha, NE)
Help Desk Services Incident Management Analyst
The Help Desk Services Incident Management is responsible for providing a quality customer experience to all HDS customers. Solutions supported by the HDS include incident management, desktop support and proprietary application support to customers globally. The Help Desk Services Incident Management is the first line incident resolution and collaborates with Service Providers to provide industry leading service all HDS customers. Download a complete job description
Help Desk Services Specialist (Omaha, NE)
Help Desk Services Specialist
The Help Desk Service Specialist is responsible for providing a quality customer experience to all HDS customers. Solutions supported by the HDS include incident management, desktop support and proprietary application support to customers globally. The Help Desk Service Specialist is the escalation in incident resolution and collaborates with Service Analysts to provide industry leading service all HDS customers. Download a complete job description
Manager, Business Development (Valley Forge, PA)
Manager, Business Development
We have a highly rewarding career opportunity for a Manager, Business Development in Valley Forge, PA. Reporting to the VP of Sales Enablement, this manager will oversee a multi-person team of business development representatives and work closely with TierPoint Sales, Marketing, and Product leaders to help support and further expand new opportunities in the sales pipeline. Download a complete job description.
MEP Technician (Marlborough, MA)
The MEP Technician will be responsible for providing technical assistance to TierPoint and its customers in the Data Center. The employee is responsible for the day-to-day maintenance and service on the electrical – mechanical systems supporting the Data Center. This position will be located at our Marlborough, MA campus. Download a complete job description
Operations Technician I (Raleigh, NC)
Operations Technician I
TierPoint has an open opportunity for an Operations Technician I in Raleigh, NC. The Operations Technician I requires basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks; cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks. The Operations Technician I reports to the Facilities Manager. Download a complete job description
Product Manager, Managed AWS Services
Product Manager, Managed AWS Services
The Senior Product Manager for Managed AWS Services is responsible for life-cycle management of the Amazon AWS Managed Services product portfolio being offered by TierPoint. He/She will also provide on-going leadership of the prioritization and identification of new Amazon AWS products and projects to be developed in the product development process and managed by TierPoint. This leader will work with Product leaders and leaders from other functional areas (Sales Engineering, Scrum Masters, Solutions Engineering, Operations, Customer Care, etc.) to develop new capabilities. Download a complete job description.
Sr. Network Engineer III (Raleigh, NC)
Sr. Network Engineer III
The Network Engineer III (Senior) is responsible for supporting the Tierpoint cloud, colocation and managed services networking operations. The successful candidate will need to demonstrate senior level expertise in the area of network routing, switching, firewall, and load balancing technologies as they apply to a service provider network. Must also have the ability to work closely with customer and translate complex technical issues into common language. This candidate must also have the ability to train and mentor other team members and act as a high level escalation point for projects and trouble issues. Download a complete job description
Sr. Solutions Engineer
Sr. Solutions Engineer
This Sr. Solutions Engineer will partner with the TierPoint sales team to assist in closing new business opportunities by gaining a thorough technical and business understanding of clients’ needs and matching those needs with solutions within the TierPoint service portfolio. Download a complete job description.
Virtualization Engineer I (Philadelphia, PA)
Virtualization Engineer I
This is an operations role largely responsible for providing support to our customers use of TierPoint cloud platforms including in private, public and hybrid deployments. Some of the primary responsibilities of this role would including owning, tracking and resolving hypervisor related incidents and requests, fulfilling requests and resolving incidents on a daily basis to ensure service and performance related issues are identified and resolved, responding to hypervisor alerts and escalation as well as to work with implementations to transition on-boarded customers. This role requires a client first mentality, high sense of ownership of problems and requests assigned, as well as a high level of attention to detail. Download a complete job description.
A culture defines who we are. It sets forth our goals and principles. Our success is based on the shared values and commitment of the people who are building TierPoint for the future.
Honesty & Integrity
We meet the world head-on as upright, honest, sincere business people. Integrity is our principle.
We take care of our families and balance our priorities.
We embrace opportunity; solutions start with us.
We search out ways to exceed customers’ expectations.
Positive Attitude & Excellence
We are empowered by positive attitudes because we know they are the foundation for excellence.
We each make a unique and positive contribution.
Knowledge & Skills
We are perpetual students; delving, learning, sharing.
We are active, giving members of our communities.
Care About Others
We value strong teams built on caring relationships.
These core values make TierPoint a very special place to work and also drive a culture committed to exceptional performance and results for our investment partners.