877.859.TIER

Charlotte 1

Whether you choose Disaster Recovery as a Service (DRaaS), cloud services, managed services like managed hosting or other services, TierPoint’s Charlotte 1 data center facility delivers the highest level of security, safety, redundancy, reliability, scalability, and technology. Our Charlotte 1 data center location is audited under ITAR, EU-US Privacy, SOC 1, SOC 2, HIPAA, GLBA, and PCI Colo standards annually and is designed to meet the most demanding requirements. TierPoint’s state-of-the-art Charlotte data centers are capable of handling enterprise-class server management applications for customers worldwide. Below are some of the general features of our Charlotte 1 data center facility.

Highlights
  • One of four TierPoint data centers in Charlotte, and seven in North Carolina
  • 75,000 sq. ft. of raised floor space across four data centers on campus
  • Operating in Charlotte since 2003
  • Dark fiber ring between Charlotte facilities
  • More than I5 on-net carriers
  • I00% uptime SLA
  • Charlotte airport power grid (region’s #2 priority grid)
  • Flexible cloud configurations (private, multi-tenant and hybrid) include products from EMC, NetApp, HP, Cisco and F5
Facility
  • Building strategically located outside of severe weather and seismic zones
  • Building and roof rated to withstand hurricane-force winds
  • Full brick, ballistic-resistant walls with no exterior windows
  • Facility located on a primary power grid close to local power substation
  • 24-in. raised flooring provides static pressure cooling from below to ensure efficient and effective cooling of computer equipment
  • Masonry, brick and steel construction
  • Leak detection system
Security
  • 24-hour physical security includes monitoring of all cameras, door positions and badge access areas
  • Lightning protection throughout the perimeter, rooftop and electrical and mechanical support infrastructure
  • No external signs or branded advertising of facility location
  • Redundant off-site monitoring of all security systems
  • Dual mantraps with ballistic rated glass force double verification and provide extra secure data center entry
  • Badge and biometric scan required for entrance into data center: Biometric hand scanner verifies individual’s unique hand geometry and heat signature before allowing entry
Power
  • 2N or System Plus System Power Design
  • Power distribution consists of an A and B side methodology with each side of the power infrastructure having the capacity to support full facility load in the event of failure
  • All customer cabinets are fed via diverse dual-sourced PDUs
  • Redundant I.5MW diesel generators, regularly tested, for added protection
  • More than two days of generator fuel on-site
  • Indefinite run time with refueling of generator
  • Generators are locked within sound-attenuated enclosures behind locked security fences and monitored by camera
Network
  • Carrier neutral with high availability and resilient Internet connectivity
  • Multiple diverse feeds to each from separate paths to the building
  • TierPoint provided redundant IP bandwidth, available with I0GB connectivity
  • TierPoint provided cross connections, of standard media types, to connect customers to the carrier of their choice
Connectivity

On-Net Carriers

  • AT&T
  • DukeNet
  • Level 3
  • Time Warner Cable
  • TW Telecom
  • Verizon
  • Windstream
  • XO Communications

Charlotte 1 Location

4021 Rose Lake Drive
Charlotte, NC 28217
(877) 859-8437