(877) 859-TIER

Charlotte-Rose Lake

Whether you choose Disaster Recovery as a Service (DRaaS), cloud services, managed services like managed hosting or other services, TierPoint’s Charlotte data center facility delivers the highest level of security, safety, redundancy, reliability, scalability, and technology. Our Charlotte 1 data center location is audited under SSAE-18 SOC 2 Type II, PCI-DSS1*, GLBA and HIPAA standards, ITAR and EU-US Privacy Shield registered and is designed to meet the most demanding requirements. TierPoint’s state-of-the-art Charlotte data centers are capable of handling enterprise-class server management applications for customers worldwide. Below are some of the general features of our Charlotte-Rose Lake data center facility.

*Please see Security & Compliance section below for details

Highlights

  • One of three TierPoint data centers in Charlotte, and six in North Carolina
  • 75,000 sq. ft. of raised floor space across four data centers on campus
  • Operating in Charlotte since 2003
  • Dark fiber ring between Charlotte facilities
  • More than I5 on-net carriers
  • I00% uptime SLA
  • Charlotte airport power grid (region’s #2 priority grid)
  • Flexible cloud configurations (private, multi-tenant and hybrid) include products from EMC, NetApp, HP, Cisco and F5

Facility

  • Building strategically located outside of severe weather and seismic zones
  • Building and roof rated to withstand hurricane-force winds
  • Full brick, ballistic-resistant walls with no exterior windows
  • Facility located on a primary power grid close to local power substation
  • 24-in. raised flooring provides static pressure cooling from below to ensure efficient and effective cooling of computer equipment
  • Masonry, brick and steel construction
  • Leak detection system

Security

  • 24-hour physical security includes monitoring of all cameras, door positions and badge access areas
  • Lightning protection throughout the perimeter, rooftop and electrical and mechanical support infrastructure
  • No external signs or branded advertising of facility location
  • SSAE-18 SOC 2 Type II, PCI-DSS1*, GLBA and HIPAA, ITAR and EU-US Privacy Shield registered
  • Redundant off-site monitoring of all security systems
  • Dual mantraps with ballistic rated glass force double verification and provide extra secure data center entry
  • Badge and biometric scan required for entrance into data center: Biometric hand scanner verifies individual’s unique hand geometry and heat signature before allowing entry

1PCI-DSS – Certification on PCI-DSS Requirement 9 & 12 (Physical Security and Information Security Policies) on data center (colocation) services. Colocation provides secure space, power, and environmental controls for merchants and service providers, some of which fall under PCI compliance. No logical access to any customer systems that may contain cardholder data.

Power

  • 2N or System Plus System Power Design
  • Power distribution consists of an A and B side methodology with each side of the power infrastructure having the capacity to support full facility load in the event of failure
  • All customer cabinets are fed via diverse dual-sourced PDUs
  • Redundant I.5MW diesel generators, regularly tested, for added protection
  • More than two days of generator fuel on-site
  • Indefinite run time with refueling of generator
  • Generators are locked within sound-attenuated enclosures behind locked security fences and monitored by camera

Network

  • Carrier neutral with high availability and resilient Internet connectivity
  • Multiple diverse feeds to each from separate paths to the building
  • TierPoint provided redundant IP bandwidth, available with I0GB connectivity
  • TierPoint provided cross connections, of standard media types, to connect customers to the carrier of their choice

Connectivity

On-Net Carriers

  • AT&T
  • DukeNet
  • Level 3
  • Time Warner Cable
  • TW Telecom
  • Verizon
  • Windstream
  • XO Communications

Charlotte-Rose Lake Location

4021 Rose Lake Drive
Charlotte, NC 28217
(877) 859-8437