Remote Hands
TierPoint’s Remote Hands services provide immediate on-site support for colocation customers.
Improve Your IT Productivity
Increase productivity in your IT department by delegating IT management and maintenance tasks on your co-located equipment to our highly qualified technicians and engineers. Your IT staff will have more time for business-critical projects while we handle the daily on-site maintenance and management. This additional on-site support is a huge advantage when your equipment is miles away or needs support in the middle of the night.
Ensure Infrastructure Security
With Remote Hands you have 24x7 support that includes monitoring and troubleshooting equipment and responding to alerts. We provide technical support as well as physical labor for on-site needs like replacing equipment, taking inventory, and checking physical connections.
Enhance Operational Resiliency
When your system goes down, you want a quick response. Remote Hands services provide immediate attention from on-site experts. They will troubleshoot and restore systems quickly, greatly reducing downtime.
Extend Your Team with Remote Hands
TierPoint clients can easily request Remote Hands services through the TierPoint Portal. Our team of technicians and engineers can assist with a variety of tasks.
Remote Hands services offered include:
- Power and status checks
- Cabling and connectivity
- Physical labor and on-site assistance
- Equipment management
- Reporting and labeling
FAQs
Have a question? Our team of data center experts has answers. If you don’t see what you’re looking for, reach out to us, and we’ll find you the information you need to move forward with confidence.
Our teams provide a range of support services including power cycling of equipment, installing and re-running power cable connections, soft reboots and server reboots, power circuit readings, and switching and button commands.
Support includes:
- Network patch cable management
- Installing and re-running network connections
- Securing cable connections
- Management and monitoring of Internet network availability
On-site assistance includes escorting customers or vendors into the facility, inventorying boxes and equipment, and other on-site help as needed. Reach out to learn more.
Our on-site teams can assist with a variety of activities including
- Exchanging client portable media (USB, CDs, and tapes)
- Swapping out failed equipment
- Removal and replacement of “hot swappable” equipment (HDDS, power supply units, etc.)
- Racking, stacking, and cabling assistance
- Toggle switching or setting a dip switch
- Technical troubleshooting of equipment
- Basic command prompts
Connect with Us
Let’s discuss how we can help you to delegate IT management and maintenance tasks to our highly qualified technicians and engineers so your IT staff can focus business-critical projects.