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Raleigh-RTP

TierPoint’s data center in North Carolina’s Research Triangle Park (RTP) offers complete end-to-end enterprise data, voice, network and cloud solutions including Disaster Recovery as a Service (DRaaS), cloud services, managed services and more. Leveraging our core nationwide IP network, the RTP Data Center is a safe, secure facility and audited under SSAE 18 Type 2 SOC 2, PCI-DSS1*, GLBA and HIPAA standards annually. ITAR and EU-US Privacy Shield registered. Statistics show the majority of businesses who do not have an IT backup plan in place eventually fail after they experience a disaster. The RTP data center is Tier III certified and designed to ensure your critical IT systems, applications and data are safe from tornadoes, hurricanes, earthquakes, fires, floods and other disasters – natural or otherwise.

*Please see Security & Compliance section below for details

Highlights

  • Tier III Certified by The Uptime Institute
  • SSAE 18 Type 2 SOC 2 Certified
  • One of six (6) interconnected TierPoint Data Centers in NC
  • Fully 2N Designed and Commissioned for all systems
  • 24x7 security and technical operations, providing high-touch hands-and-eyes support
  • I00% SLA for facility, power and network
  • Leading hybrid IT data center providing connectivity to a variety of cloud options
  • Ability to provide DR solutions (DRaaS) to 38 interconnected data centers nationwide
  • Dedicated, local compliance team to help our customers meet regulatory compliance needs

Facility

  • 22,000 sq. ft. facility with I0,000 sq. ft. of raised floor data center space
  • 24x7x365 access
  • Secured customer cages and cabinets available
  • Robust network operations center (NOC)

Security

  • 24x7x365 onsite personnel
  • Card access system
  • SSAE 18 Type 2 SOC 2, PCI-DSS1*, GLBA and HIPAA standards annually. ITAR and EU-US Privacy Shield registered
  • Electronic verification by TierPoint personnel
  • Biometric identity access system
  • Video surveillance and capture to DVR

*1PCI-DSS – Certification on PCI-DSS Requirement 9 & 12 (Physical Security and Information Security Policies) on data center (colocation) services. Colocation provides secure space, power, and environmental controls for merchants and service providers, some of which fall under PCI compliance. No logical access to any customer systems that may contain cardholder data.

Power

  • Tier III modular design for easy capacity expansion as needed
  • Fully 2N A-side and B-side power distribution design
  • Designed and commissioned Tier III certified by the Uptime Institute
  • 2,500kVA of utility capacity expandable to I2,000kVA
  • Two redundant 2,000kW Cummins generators each with 4,000 gallons of fuel storage
  • Both A- and B-side electrical systems have modular I,200kW high-efficiency UPS systems
  • Eight (8) 300kVA power Distribution units (PDU) with branch circuit monitoring

Network

  • Carrier neutral, high availability and resilient Internet connectivity
  • Multiple feeds to each building from separate paths
  • TierPoint provided, redundant IP bandwidth available with I0GB connectivity
  • TierPoint provided cross connections of standard media types to connect customers to the carrier of their choice

Connectivity

On-Net Carriers

  • AT&T
  • Comcast
  • Frontier
  • Level 3
  • XO Communications
  • TW Telecom
  • Windstream

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Data Center Brief

Raleigh-RTP Location

99 T W. Alexander Drive
Durham, NC 27709
(877) 859-8437