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Managed IT Services

Managed IT services offer best-in-class technology, proactive management, and specialized skill sets to free up your IT staff for strategic projects. As a managed services provider (MSP), TierPoint stays accountable throughout, with industry-leading service level agreements (SLAs) and a proven track record.

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Extend Your Team with Skilled IT Expertise

Today’s ever-changing landscape of modern information technology can be complex and challenging for companies to retain IT professionals, especially in areas like cloud services and security. Gain access to specialized skill sets to extend your IT team's capabilities. All through a partnership, and advance new abilities at a lower price than maintaining in-house.

Strengthen Security and Resiliency Capabilities

Protecting against cyberthreats requires continuous monitoring, regular patching, and security configurations that meet industry best practices. Reduce your exposure to vulnerabilities by extending the monitoring and IT infrastructure management to an experienced managed services partner. You can do this by leveraging their security services investments.

Enable a More Agile, Innovative IT Strategy

IT teams are being asked to uncover new opportunities, improve the customer experience, and drive future growth. Partnering with a managed service provider can free up your IT teams so they can focus on strategic initiatives and uncover new ways to add value. Avoid lost time on more critical IT projects, by enabling continuous coverage and support for your IT infrastructure.

  • Managed Hosting
  • Database Management
  • Monitoring Services
  • Help Desk Services
  • OS Management

Managed Hosting

Reduce IT debt and improve your ability to scale by leasing dedicated hardware, including servers, storage, and networking when you need them. We’ll handle the full lifecycle management — from procurement to day-to-day management and maintenance of the equipment. Our data center experts provide 24x7 round-the-clock monitoring for added security.

Database Management

Achieve high availability for your MySQL and SQL database systems through TierPoint’s database management experts, who provide continuous data protection and performance management. Our database management professionals use industry best practices to ensure your systems run smoothly, to provide performance troubleshooting and tuning, and backup and disaster recovery planning.

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Monitoring Services

Our streamlined and automated service reduces the burden, cost, and complexity of monitoring your distributed infrastructure. Our multi-site remote monitoring and management system is designed for disaster resilience. Our service offers custom monitoring, alerts, and notification services for your infrastructure and client-owned equipment in our data centers. With TierPoint, risk is mitigated by reducing the time to identify critical incidents and making it faster to take action with pre-designed workflows.

Help Desk Services

Prioritize end-user support and maximize your resources strategically. All with our best-in-class, U.S.-based technical professionals who provide 24x7 multi-tiered support. Whether you need a large help desk year-round or seasonal after-hours coverage, TierPoint can deliver for any technical support help-desk scenario.

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Operating System (OS) Management

Keeping your server operating systems and most recent patches up to date is critical in reducing exposure to vulnerabilities. We work with your IT team to monitor and manage the health and well-being of your physical and virtual servers at all times. We keep your equipment up to date, patched, optimized, and available — to ensure optimal performance, security and uptime.

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Dental client taking advantage of remote managed IT services.
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Whenever we talk to potential clients, they always ask about data security, physical security, power and data circuit redundancy, and the systems we have to ensure that their data and equipment are safe. Once we take them through a tour of TierPoint’s data center, you can see them start to relax.

Dr. Alan Jurim

Director of Digital Dentistry, Touro College of Dental Medicine


TierPoint’s data center is central to TCDMs IT infrastructure

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Let’s discuss how our best-in-class technology and specialized talent can help you free up your IT staff for strategic projects.