To help ensure the safety of our staff, customers, and visitors and to maintain business continuity during the COVID-19 outbreak, TierPoint hereby prohibits any individual who answers “yes” to any of the questions below from entering this facility. If you answer “yes” to any of these questions, please contact TierPoint’s EOC (844-200-8718) with any questions or concerns in determining next steps for addressing your business needs.


  1. Are you currently experiencing flu-like symptoms (fever or body aches/pain and sore throat, cough, shortness of breath, or difficulty breathing)?
  2. Have you been in contact with a confirmed Novel Coronavirus (COVID-19) patient in the past 14 days?
  3.  In the last 14 days, have you visited any of the Centers for Disease Control’s (“CDC”) identified high risk travel areas, including, but not limited to Mainland China, Hong Kong, Iran, Italy, Japan, South Korea, Taiwan, or Thailand? The CDC’s list of high-risk travel areas is regularly updated. The list provided here was updated on March 12, 2020 and may not reflect the most recent update.  Please check the CDC’s website if you believe you may have traveled to a high-risk travel area as defined by the CDC found at

For our customers, this policy is part of TierPoint’s Acceptable Use Policy in your TierPoint contract.

We apologize in advance for any inconvenience or delays that may occur as a result of this policy. We will continue to align our protocols based on the guidelines issued by regional governmental or public health agencies to mitigate disruption or risk to your critical operations. The health and safety of our staff and customers is critical. These measures will assist us in safeguarding them.