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August 28, 2019 | Vertiv

BraveIT Spotlight: Edge Location Troubleshooting & Security

If you’ve ever been without a lunch and start experiencing hunger pains as you wrap up the late-morning meeting that is just one in the series of commitments filling your day, and then discover that your lengthy noon meeting was just cancelled, you know the sense of relief that time freedom (and a Taco Bell run) can provide.

Yet, as an IT manager, this is the type of time crunch you are likely trying to navigate on a regular basis. Supporting the ever-increasing global demand for data has led to the proliferation of the edge with computing networks expanding across geographies, challenging IT teams.

Whether you manage a team within local governments, school districts, or an enterprise, effective time management is a challenge often compounded by limited resources. Finding time for priority projects (or a Chili Cheese Burrito) is essential to business continuity and success.

Fortunately, there are infrastructure solutions that eliminate the time wasted by your IT personnel on troubleshooting edge locations. With the right solution, your team will no longer need to drive from site to site to power down servers and perform other simple troubleshooting.

Serial consoles allow IT teams to securely manage in-band and out-of-band network devices remotely, which not only saves on travel time, but also minimizes the need for personnel to intermittently access your IT facilities, creating a security risk.

“It’s as if you are standing in front of the device with a keyboard and monitor,” said Craig Pennington, vice president of European operations for NTT Europe Online. “It’s immediate and that greatly improves our response time to get onto a server and troubleshoot issues. Instead of having to create a ticket, gather as much information as we can, and then pass it on to an on-site data center technician, we can take care of it centrally in minutes.”

The Vertiv™ Avocent® ACS 800 serial console enables this type of centralized management by connecting to your infrastructure support equipment including rack power distribution units (rPDUs), single-phase uninterruptible power supply (UPS) systems, or any serial-based products that you may connect using the four available USB ports. The console ultimately gives you access and control via a single, consolidated view. With this dashboard you can easily see errors and issues that require attention and even cycle equipment on and off without leaving your office.

Reduce Security Risks Even with Network Growth

Couple the Internet of Things (IoT) with Gartner predicting nearly 21 billion connected devices by 2020, and it’s no secret that businesses are becoming more digital and adopting new business models that could create critical system vulnerabilities. Every device that connects to your network is a possible access point for well-intentioned or malicious activity.

Adding to the vulnerability is the continued strain on human resources. The IT teams tasked with managing these devices are not growing. In fact, the recent Data Center 2025: Closer to the Edge report shows a potential loss of 16 percent of the data center industry to retirement over the next six years. Again, the right type of serial console can help ease this burden.

The zero-touch provisioning of the Avocent® ACS 800 allows your IT team to update firmware and implement custom configurations easily, incrementally, and completely automatically. This console server lets you deter malicious activity and safeguard your network by maintaining the most up-to-date firmware across your infrastructure.

Maintain Connectivity Even with a Down Network

Network problems aren’t always due to a cyberattack. With typical support systems, a simple misconfiguration can render your network inaccessible. To avoid this type of human error, highly available networks rely on IT management systems that allow device access anytime, from anywhere, even if the connected network has failed.

Vertiv recognized this critical need when designing the Avocent® ACS 800, which allows you to still view and maintain your equipment’s status from anywhere in the world by connecting an external 4G LTE cellular router.

The Avocent® ACS 800 provides remote access to connected systems through the network via a telephone line and provides wireless access via a 3G/4G LTE modem. In other words, with the right serial console, you have the tools to access your network, wherever and whenever.

Choose Wisely to Take the Trouble out of Troubleshooting

The complexity of today’s data center topologies and the industry trends that are seemingly intensifying the pressure already placed on IT teams can make securing and managing your network edge quite challenging, but fortunately as an IT manager, you have the ability to help yourself through smart infrastructure choices like the Avocent® ACS 800 serial console.

Having in-band and out-of-band network remote management capabilities enables centralized, secure, and timely troubleshooting that can eliminate the operational inefficiencies of your IT personnel, giving them back the time needed to focus on more important business priorities or to pick up a Taco Party Pack for the team.

BraveIT Spotlights are guest blog posts from our 2019 BraveIT sponsors. Vertiv is a global leader in designing, building and servicing critical infrastructure for data centers, communication networks and commercial/industrial industries.

See More at BraveIT 2019

TierPoint’s BraveIT conference is an interactive, thought leadership and networking event designed for the modern IT professional. The 2019 BraveIT conference will take place September 19 in New York City, with a variety of events, activities and speakers. You can see the full agenda, as well as register for BraveIT at BraveIT 2019.

Learn more about the future of edge computing at BraveIT in NYC on 9/19/19. Register Now.

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