When it became apparent the storm was going to affect Raleigh, TierPoint immediately sent out notifications letting us know what measures were being taken – the backup generators being prepared, being tested. We then communicated with all of our clients, that we were aware and tracking this storm, the data center was aware and tracking this storm, and as a result of the communications that we had from TierPoint, we were able to proactively alert our clients to the potential of the impacts. We received several notifications from clients thanking us for the proactiveness, the preparation, the diligence we were taking and when all was said and done, it resulted in zero interruptions to our clients and we were able to go back to them and point out once again TierPoint exceeded our expectations.


Dr. Sam Bayer & Justin Diana
Founder, CEO & VP of Operations