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Gartner Report: Outsourced Skills Must Be Part of Your I&O Talent Strategy

According to Gartner®, “Global labor and talent market shifts have created pressure on all infrastructure and IT operations functions. To attract and retain the right people and achieve success, the head of I&O must use a skills roadmap, a balanced talent sourcing strategy and the right outsource providers.”

Key Findings from Gartner Report

  • “Heads of infrastructure and IT operations (I&O) plan to invest in cloud, automation and advanced analytics skills, but growth-fueled hiring pressure, coupled with an increasingly volatile labor market, often thwart those plans.”
  • “Most infrastructure and operations organizations already leverage outsource providers to advance change initiatives and allow them to focus on core business outcomes, with significant proportions of organizations planning to outsource more.”
  • “Demand for public cloud IT transformation services, a $99.7 billion market in 2022, continues to grow as organizations seek deeper expertise and specialization to realize their business objectives. This is driving talent to service providers and integrators, and creating a challenging recruiting market for heads of I&O.”

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Attribution: Gartner, Outsourced Skills Must Be Part of Your I&O Talent Strategy, Duncan Prosser, 31 July 2023.
Disclaimer: GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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