TierPoint Adapt Managed Detection and Response (MDR)

Managed Detection and Response (MDR) is a 24x7 cybersecurity service that combines advanced security technologies and human expertise to proactively detect, investigate and respond to cyber threats across an organization’s IT environment. MDR services allow organizations with scarce security resources and limited expertise to outsource core cybersecurity functions to a capable service provider.

MDR service providers may incorporate a variety of technologies into their solution, or integrate multiple security tools into a single platform that supports threat detection and response capabilities. These often include:

• Endpoint Detection and Response (EDR)
• Security Information and Event Management (SIEM)
• Security Orchestration, Automation, and Response (SOAR)
• Intrusion Detection/Prevention Systems (IDS/IPS)
• Traditional antivirus, and more.

Beyond the tools, experienced security personnel drive value and play a vital role in MDR services by leading proactive threat hunting, security monitoring, alert triage, event response, systems remediation, and root cause analysis.

Antivirus and Endpoint Protection are software tools that help organizations detect and prevent cyberattacks against their IT infrastructure.

Antivirus software programs use recent threat intelligence to detect, identify, and remove viruses and malware programs from your IT ecosystem, while Endpoint Protection or Endpoint Detection and Response (EDR) software uses behavior analytics to detect and alert on suspicious endpoint behavior that could indicate a cyberattack.

Unlike Antivirus and EDR, which are both tools, MDR is a managed service that combines these technologies with 24x7 monitoring, human-led threat analysis and expert incident response. With MDR, organizations can get all the benefits of Antivirus and EDR threat detection (plus more) without the added cost and complexity (e.g. purchasing, configuration, management, staffing) of managing those tools.

MDR combines AI-powered threat detection with proactive human-led threat hunting and proprietary threat intelligence to detect and identify a diverse range of cyber threats, such as:

• Credential-based attacks on login portals
• Viruses, malware, and ransomware attacks
• Unauthorized data access or exfiltration
• Insider threats
• Vulnerability exploits
• Zero-day vulnerabilities
• Supply chain attacks
• Denial of Service (DoS) attacks
• Behavioral anomalies
• Web applications attacks like SQL injection and file upload abuse
• Network-level attacks like buffer overflows
• Advanced persistent threats (APTs)

When a security event is identified, fast and decisive action is needed to contain and neutralize the threat, minimize spread, and avoid disruption to your critical IT systems.

Adapt MDR comes with a guaranteed 15-minute response time SLA, leveraging SOAR-orchestrated automated threat management and human-led analysis and investigation to rapidly neutralize threats, accelerate MTTR, and protect your IT ecosystem.

Onboarding starts with a structured implementation process designed to get you up and running quickly while minimizing disruption. Our team deploys endpoint agents and data collectors, configures key integrations, and begins tuning alerts to fit your environment and priorities.

You’ll also receive guided training including views of dashboards, case management, and reporting tools so your team can easily stay informed and engaged.

Implementation timelines vary based on the complexity and size of your environment, but most customers begin seeing full visibility within two weeks. Alert tuning and optimization continue post-deployment to ensure your Adapt MDR experience stays aligned with your evolving threat landscape.

Yes, Adapt MDR is designed to work seamlessly with your existing environment. We can integrate with a wide range of common firewalls, endpoint tools, and other security technologies to ingest event logs from both host and network sources.

Whether you're using third-party security tools or native Microsoft technologies, our team helps you connect and optimize them. As a longtime Microsoft partner, we have deep experience integrating with tools like Microsoft Defender, Sentinel, and Entra to maximize visibility and response efficiency.

Adapt MDR pricing varies based on several factors including the number of endpoints, data ingestion volume, and the complexity of your environment. While we don’t publish pricing online, we’ll work with you to tailor a solution that aligns with your needs and budget.

Adapt MDR delivers far more than just a toolset. You get 24x7 monitoring, AI/ML-powered threat detection, expert analyst-led response, case management, reporting, and continuous tuning to reduce noise and focus on real threats.

For many organizations, MDR offers a strong return on investment by reducing the cost and complexity of building and staffing an in-house security operation. Instead of managing multiple tools, integrations, and alert fatigue, you get a fully managed solution backed by seasoned security professionals—so your internal team can stay focused on strategic priorities.

Our MDR service combines industry-leading analytics and automation, expert response and remediation and deep infrastructure insights to stop attacks before they spread, providing our clients with confidence, clarity and control.

• Our U.S.-based TierPoint SOC is staffed around the clock with experienced analysts
• As a managed service provider (MSP), not just an MSSP, we understand and manage the full IT stack including your infrastructure, cloud, and workloads giving us deeper context to detect and ability to respond to threats.
• Our single pane of glass gives you integrated detection, case management, and reporting for unified visibility.
• We combine auto-containment capabilities with human-led investigation and remediation to stop threats before they spread.
• Simple per-endpoint + ingest-based pricing includes full service without worrying about add-ons for response or remediation.