How IMS Integration Improved Data Protection with TierPoint
Explore the ways TierPoint helped IMSI create a cybersecurity and disaster recovery solution to protect sensitive data and applications.
“We definitely have found a partner which we know has positioned us in the best possible way to protect our environment.”
Carlos Fulcher
CEO of IMSI
Introduction
IMS Integration (IMSI) is an all-virtual fintech company that seeks to bring efficiencies to financial institutions across the United States. Their solutions offer automated ways for clients to assist their customers with opening online accounts, checking balances, updating information, paying loans, and more. The core functionality of their offerings requires reliable uptime and state-of-the-art security measures.
Challenges
In an always-on world, financial institutions must ensure 24/7 access to critical banking services while safeguarding sensitive data. IMSI saw an opportunity to fortify its infrastructure, enhancing reliability and strengthening its security posture to meet the evolving demands of the financial sector.
Solution
IMSI knew that they needed a security solution that could keep the business running and resilient. They needed a partner that could mitigate the risks from incoming cyberthreats that offered “security, resilience, and then really, ultimately, a partner that we could trust that had the technical knowledge and depth to be able to support us,” said Carlos Fulcher, CEO of IMSI.
After evaluating 10-12 potential partners, the client ultimately chose TierPoint because they would be able to get the production environment, failover environment, and disaster recovery services taken care of by one vendor. IMSI would also be able to run environments in geographically distinct locations, reducing risks associated with potential natural disasters. IMSI also found that, during the evaluation process, TierPoint was able to understand the environment well and provide relevant recommendations that aligned with their immediate and future growth plans.
Results
While latency hadn’t been an issue for IMSI with their past vendor, they knew that performance would have to at least remain consistent with a switch to a new provider. However, after the migration process was complete, they found that their performance improved significantly for key services, including producing statements for customers. What previously took three days now takes just a day and a half.
“The performance improvements we've experienced since moving to Pure Storage have been remarkable,” said Carlos, “from faster processing to enhanced resilience. It’s made a real difference in our day-to-day operations.”
Much of this improvement stemmed from the advanced capabilities of Pure Storage, paired with a highly available production and disaster recovery service that includes ransomware detection, cyber-resiliency, and industry-leading RPOs, all supported by SLA-backed RTOs
As a provider serving financial institutions, IMSI is required to undergo annual SOC audits, which include disaster recovery (DR) testing. After implementation, IMS Integration conducted a DR rehearsal drill that was more comprehensive than what they were able to accomplish before. With their backup site in Nashville mirroring the production environment, including seamless connectivity to customer environments, IMSI can now simulate real-world scenarios. This helps provide additional assurance that all backup systems are ready in case of any unforeseen circumstance.
Fulcher believes that with TierPoint, “We definitely found a partner who has positioned us in the best possible way to protect our environment and ensure we can provide exceptional service to our customers.” Cyber incidents and natural disasters will continue to be a looming threat, and believing a disaster will never happen is not realistic. However, IMSI knows that they’re in good hands with TierPoint when it comes to greatly minimizing the risks.
If you’re looking for more peace of mind, talk to us today about our private cloud, Pure Storage, and disaster recovery solutions.
At A Glance
Industry
Fintech
Technology
Private cloud, disaster recovery, backups, storage, firewalls, OS management
Challenges
With the demand for 24/7 uptime and the growing threat of cyberattacks, IMSI recognized the need for a partner that could provide enhanced security without compromising performance.
Solution
After evaluating 10¬-12 vendors, IMSI selected TierPoint for its ability to support both production and backup environments in geographically distinct locations. In addition to ensuring seamless business continuity, IMSI leveraged advanced services including high-performance storage and comprehensive disaster recovery testing to meet compliance requirements.
Results
IMSI now operates with confidence knowing their disaster recovery plan is both resilient and tested. With TierPoint’s robust security measures, compliant infrastructure, and disaster recovery solutions in place, IMSI is prepared for any unforeseen circumstance, ensuring critical operations remain protected, audit-ready, and running smoothly.
Website
https://web.imsintegration.com/
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