Results

Since partnering with TierPoint, JW Software has experienced clear gains in security, scalability, operational efficiency, and especially in billing transparency. Previously, the billing process with their former provider was both time-consuming and unpredictable, with unexplained variances reaching thousands of dollars. Now, with TierPoint, billing is straightforward, predictable, and much easier to manage. “We now get clear answers in a day or two, and it’s just one less thing I have to chase down,” said CTO/CISO Austin Ehrhardt.

By transferring infrastructure and compliance duties to TierPoint, the company has avoided roughly $100,000 per year in costs that would have been spent managing hosting and audit tasks in-house. This has allowed JW Software’s small IT team to focus on delivering client services and driving development priorities, rather than being tied up with infrastructure and regulatory demands.

TierPoint’s robust infrastructure has become an important competitive advantage. Clients find reassurance in features like dedicated storage, robust data protection, and the opportunity to tour TierPoint’s facilities for a firsthand look at security processes. “It’s well beyond anything we’d ever need,” Ehrhardt noted.

Financially, JW Software benefited from a recent contract renewal and environment optimization, yielding an additional $4,000 in monthly savings. With TierPoint’s assistance, the company was able to upgrade its infrastructure while driving costs down—a move that made room for future expansion.

Migration to TierPoint marked a significant improvement over JW Software’s previous experiences. Led by TierPoint’s professional services team, the transition was executed on a VMware-based private cloud platform to ensure full compatibility with the company’s existing systems. The process began with a detailed assessment of JW Software’s environment, followed by comprehensive planning that addressed every aspect, from infrastructure provisioning to application dependencies and cutover sequencing. Legacy systems were reviewed and upgraded where needed, and all critical interdependencies were carefully mapped to ensure a smooth transition. An hour-by-hour migration plan was developed to guide the process, with a strong focus on minimizing outage windows and maintaining business continuity. During the cutover, each virtual machine was brought online methodically, with full validation to ensure all systems were functioning properly. “Everything that we moved over was pretty much ready to go on day one,” said Ehrhardt. “The precision, structure, and professionalism of the migration gave us immediate confidence in TierPoint as a long-term strategic partner.”

Disaster recovery has also proven to be reliable and easy to manage since implementation. JW Software conducts annual bubble tests of their DR environment and reports that each one has gone smoothly, with minimal issues and no major disruptions. These tests have become a trusted part of their audit process and a valuable proof point for clients who want assurance that their environments can be fully recovered. The consistency of TierPoint’s DR services has allowed the IT team to treat it as a “set it and forget it” function, requiring little intervention and providing ongoing peace of mind.

Customer support has been another standout strength for TierPoint. When the JW Software team needed to reconfigure backup services, they had direct access to a specialist. “We probably learned more about the backup solution in 30 minutes than we have in the last four years,” Ehrhardt added.

Summing it up, Ehrhardt said, “We’ve built our infrastructure to a point where we simply don’t have to worry about it. With TierPoint, it just works—and that’s exactly how a managed service should be.”

If you are looking for an expert partnership that can shift your IT team from a reactive to a proactive position, or you are seeking a comprehensive managed services provider, TierPoint has the right services for you. Learn more by speaking to a member of our team.