LAST UPDATED November 25, 2024
Privacy Policy
TierPoint is committed to maintaining your confidence and trust and accordingly maintains the following Privacy Policy to protect the personal information you provide online. If you have any questions or comments, please feel free to reach out to [email protected] for policy clarification or general assistance.
Information Collection
TierPoint will only collect your personal information (such as your name, email address, physical address, or telephone number) if you or your employer provides it voluntarily in person, via telephone, electronically via websites, or email.
TierPoint will only use the personal information for purpose of conducting business, including offering employment opportunities at TierPoint and offering products and services by TierPoint and its affiliated third-party service providers. If you do not want your personal information to be collected by TierPoint, please do not submit it. TierPoint will not retain your personal information provided by you longer than is necessary for the purpose for which it is provided or to comply with business, regulatory or legal requirements
Our Policy Toward Children
TierPoint does not knowingly collect personal information or target its sites and services to children under the age of eighteen. We encourage parents and guardians of children to not submit personal information about their children and to monitor their children’s online activity to prevent them from submitting personal information to TierPoint. If a parent or guardian becomes aware that his or her child has provided us with personal or contact information without their consent, he or she should contact us at [email protected]. If we become aware that a child under 13 has provided us with personally identifiable information, we will delete such information from our files immediately.
Retention Policy
We apply a general rule of keeping Personal Data for as long as it is required to fulfill the business purposes for which it was collected. In some circumstances, however, we may retain Personal Data for longer periods of time, including where we are required to do so in accordance with legal, tax and accounting requirements or if required to do so by a legal process, legal authority, or other governmental entity capable of making this request. In accordance with the Access Section below, you may request that your information is deleted at any time.
Cookies
TierPoint may employ the use of “cookies” in the process of marketing and advertising through third-party companies. Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. Cookies do not store any information that you have provided outside of forms you purposely fill in. You have the ability to delete cookie files from your hard drive at any time or avoid cookies by configuring your browser to reject them or to notify you when a cookie is being placed on your hard drive.
Information Use
TierPoint only uses the information which is provided through this website to help improve TierPoint’s services, to provide you with the products you have requested, to inform you about additional products or services that may be of interest to you, for marketing purposes, and for other internal purposes.
TierPoint does not sell, trade or rent your personal information to entities other than TierPoint affiliated companies and their advertising and promotional agencies and consultants
Information Sharing with Third Parties
TierPoint may provide personal information to third parties a) to assist the development of and provision of TierPoint related products and services to you and b) to establish accounts, billing, collection of payment, enforcing TierPoint Term and Conditions and/or the Acceptable Use Policy services where permitted by law, and protecting or enforcing our ability and rights to protect our other customers from fraudulent, abusive, or unlawful, use by you of our services c) to comply, in accordance with the law, with court orders, civil or criminal subpoenas, and law enforcement, legal and governmental investigations.
Privacy Rights and Choices
Individuals have the right to access the Personal Data processed about them and subject to applicable laws, individuals may request access to their Personal Data processed by contacting TierPoint using the following methods:
For customers and customer contacts, you can review the contact information within the TierPoint’s support Portal at https://login.tierpoint.com/. Customers, prospects, users of TierPoint’s website, and other interested person, may contact TierPoint via email at [email protected] or mail at the physical address listed below. If you would like to opt out of third-party advertising, please visit: https://optout.aboutads.info/
Subject to applicable law, you may also have other rights available related to your Personal Data including the right to:
- choose to “opt out” of any third-party sharing of personal information (unless it was obtained in accordance with the “Use of Information” above) or the use of the personal information contradicts or is incompatible with the use for which it was collected.
- obtain a copy of your Personal Data together with information about how and on what basis that Personal Data is processed;
- rectify inaccurate Personal Data (including the right to have incomplete Personal Data completed);
- erase your Personal Data (in limited circumstances, such as where it is no longer necessary in relation to the purposes for which it was collected or processed);
- restrict processing of your Personal Data under certain circumstances;
- to withdraw your consent to our processing of your Personal Data (where that processing is based on your consent); and
to obtain or see a copy of the appropriate safeguards under which your Personal Data is transferred to a third country or international organization
Security
TierPoint has implemented security features throughout the TierPoint website to prevent the unauthorized release of or access to personal information. Database information is kept separate from live servers and is firewall protected. However, please be advised that although TierPoint has endeavored to create a secure and reliable site for you, the confidentiality of any communication or material transmitted to or from TierPoint via the TierPoint website or e-mail cannot be guaranteed. When disclosing any personal information via insecure methods, you should be mindful of the fact that it is potentially accessible to the public, and, consequently, personal information can be collected and used by others without your consent. TierPoint has no responsibility or liability for the security of information transmitted via the Internet.
External Web Sites
Data Privacy Framework Dispute Resolution
To the extent hyperlinks or banner advertisements incorporating hyperlinks are utilized to access third party websites, you should be aware that these third-party websites are not controlled by TierPoint and, therefore, are not subject to this Privacy Policy. You should check the privacy policies of these individual websites to see how the operators of those third-party websites will utilize your personal information
Data Privacy Framework
TierPoint complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF as set forth by the U.S. Department of Commerce. TierPoint has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom in reliance on the UK Extension to the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework Program (DPF Program), and to view our certification, please visit https://www.dataprivacyframework.gov/.
With respect to personal data received or transferred pursuant to the DPF Program, TierPoint is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Pursuant to the DPF Program, EU and UK individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under the DPF, should direct their query to [email protected]. If requested to remove data, we will respond within a reasonable timeframe.
We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to [email protected]
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you are an EU or UK individual where we transfer your personal data to third party service providers who perform services for us or on our behalf, we are responsible for the processing of that data by them and shall remain liable if they process your personal data in a manner inconsistent with the DPF Principles, unless we prove that we are not responsible for the event giving rise to the damage.
In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, TierPoint commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF. EU and UK individuals with inquiries or complaints should first contact [email protected].
TierPoint has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit For Consumers: Dispute Resolution Process - BBB National Programs for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf
If you have any questions during this transition period, please contact:
Paul Mazzucco
Chief Information Security Officer
TierPoint
9999 Hamilton Blvd.
Breinigsville, PA
(610) 994-3030 – Direct Number
California Consumer Privacy Act (CCPA)
TierPoint is committed to protecting sensitive information shared with it, including the personal information of California residents. TierPoint has information management policies to protect information, including security, access controls, classification of information, privacy and data protection, and other relevant policies and standards governing the collection, use, disclosure, transfer, retention, and deletion of sensitive information.
As a “Service Provider” as defined in the CCPA, TierPoint will not sell, retain, use or disclose Personal Information for any purpose other than what is set forth in the agreements with our customers or those business purposes permitted by CCPA.
Your Consent and Revisions to this Privacy Policy
By using TierPoint’s website, you consent to the collection and use of this information by TierPoint. TierPoint reserves the right to revise this Privacy Policy at any time. Any revisions to this Privacy Policy will be posted on this page. We encourage you to periodically review the Policy and note any changes. Your continued use of this website and associated TierPoint services following the posting of changes to these terms will signify your acceptance of these changes.
Last update: 11/25/2024