Delek Strengthens Business Continuity with Disaster Recovery
See how Delek improved cybersecurity and disaster recovery with TierPoint, ensuring business continuity and resilience against ransomware threats and natural disasters.
“TierPoint works like an extension of our team. Whether it's day-to-day operations or planning for what’s next, they’re right there with us. Together, we’re moving forward with confidence-and we’re continually impressed.”
Kevin Day
Senior Director - Technology at Delek
Introduction
Delek US is a diversified downstream energy company with assets in petroleum refining, asphalt, renewable fuels, and logistics. Refining operations are located in Tyler and Big Spring, Texas; El Dorado, Arkansas; and Krotz Springs, Louisiana. The company is committed to delivering safe, reliable energy while prioritizing cleaner and more innovative solutions.
In a volatile oil market, every barrel that Delek moves is its bottom line, and reliability is paramount. It’s important for all teams to maintain healthy business operations. The IT team does this through cost-effective strategies, disaster recovery methods, and robust backups.
Challenges
Nearly ten years ago, Delek partnered with TierPoint to find a dependable data center provider that could help lower expenses and simplify the challenges of running their own facility. By colocating with TierPoint, Delek gained access to advanced infrastructure, specialized support, and greater operational efficiency-proving to be a wise, long-term choice.
When it became necessary to enhance their disaster recovery capabilities in the face of rising threats like ransomware, Delek naturally turned to TierPoint again. Instead of relying on slow, offsite backups, they sought a solution that would help them achieve their recovery time and recovery point objectives.
With an aggressive timeline to implement a new disaster recovery plan, Kevin Day, Senior Director - Technology at Delek, turned to TierPoint’s flexibility, strong vendor partnerships, and proven expertise to rapidly design and deploy the ideal solution.
Solution
Delek’s disaster recovery initiative with TierPoint began with a thorough business impact assessment (BIA) to identify business continuity requirements and set precise recovery time and point objectives. Based on these findings, TierPoint designed a custom solution featuring backup and disaster recovery at its Dallas data center, chosen for its geographic diversity and resilience.
With a strong storage foundation already in place as a Pure Storage customer, Delek’s disaster recovery was further strengthened by TierPoint’s integration of Zerto. This enabled continuous, encrypted replication to the disaster recovery site, allowing Delek to quickly restore operations from a clean environment with minimal downtime in the event of an attack.
“That’s the crux of the whole ransomware problem these days,” said Kevin Day, Senior Director - Technology at Delek. “If your company’s data gets encrypted, it’s gone. You’re shut down. Pure and Zerto, in my opinion, are two Rolls-Royces when it comes to storage and disaster recovery.”
With Pure Storage’s immutable storage, Delek is protected from threats that may be unavoidable but can be swiftly contained. Zerto’s real-time replication minimizes data loss and enables rapid recovery. Combined, Pure Storage and Zerto provide a best-in-class, seamlessly integrated solution that maximizes data integrity, ensures high availability, and delivers true peace of mind.
TierPoint now serves as the central hub for Delek’s infrastructure, managing connections to Azure, the internet, and remote sites. With sophisticated disaster recovery and backup solutions in place, Delek has achieved the proactive resilience necessary for fast, secure recovery from any disruption.
With TierPoint’s Enterprise Client Services (ECS) white-glove program, Delek enjoys dedicated support through weekly meetings and monthly performance reviews, all backed by detailed dashboards. These regular sessions ensure Delek’s infrastructure stays optimized, resource usage is efficient, and capacity is closely monitored. This proactive approach also drives momentum on open tickets and strategic projects, providing clear accountability and transparency into progress.
Results
Delek relies on biannual testing, Zerto reporting, and TierPoint’s Enterprise Client Services (ECS) team—whose dashboards and proactive support eliminate the need to track every technical detail. “It truly represents what I’m paying for 100%,” said Kevin Day. “The ECS team feels like an extension of our IT staff—proactive, detail-oriented, and always helping us stay ahead.”
The company also values how easy it is to meet regulatory requirements, thanks to TierPoint’s certifications for standards like SOC 2 and PCI-DSS. When something is needed, “it’s just a phone call to our top-notch account team,” Day added.
What truly sets TierPoint apart, beyond the tools and compliance, is the team behind the service. From the account team to data center managers, architects, engineers, and professional services experts, Delek benefits from a cohesive and highly responsive group that works in sync. Routine maintenance, regular reporting, and open communication provide full visibility and peace of mind.
“Honestly, that’s what helps me sleep a lot better at night, and my boss as well,” Day said.
Looking ahead, the partnership continues to grow stronger. “TierPoint works like an extension of our team,” said Day. “Whether it's day-to-day operations or planning for what’s next, they’re right there with us. Together, we’re moving forward with confidence-and we’re continually impressed.”
When you’re looking to modernize, you don’t have to shoulder all of the responsibility. TierPoint’s expertise and resources can help you get back to managing the day-to-day business operations, while they handle the business continuity issues that would otherwise keep you up at night. Learn more and contact us to schedule a tour at one of our data centers.
At A Glance
Industry
Energy
Technology
Cloud, Colocation, Storage, and Professional Services
Challenges
In the face of increased ransomware threats and other potential disasters, Delek wanted to work with a partner to improve their security posture and achieve business continuity within their desired recovery point and time objectives.
Solution
After conducting a business impact assessment, TierPoint implemented a customized backup and disaster recovery solution for Delek, reducing risk and effectively managing costs.
Results
Having experts on hand, replication at the ready, and scheduled biannual testing, Delek feels confident that they can respond and recover from whatever threats lurk on the horizon.
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