Managed Services

Strengthen your IT infrastructure with help desk services, OS management, and more managed services

Managed services deliver best-in-class technology and skill sets while freeing your IT staff for strategic projects. As a managed services provider, TierPoint stays accountable throughout, with industry-leading SLAs and a proven record.

Managed Hosting

From concept to go-live — and beyond

Lease dedicated hardware, including servers, storage and networking, when you need them – and we’ll handle the full lifecycle of your project. Our staff provides day-to-day management, monitoring, security, and maintenance.

Managed hosting and network services experts

TierPoint’s sales and technical engineers can provide you with expert guidance. From planning and design to implementation and setup, to connectivity and ongoing network and system monitoring and management, our teams can help with every detail.

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Enjoy cost savings

Reduce costs by moving off premises to a managed services provider.

Engage expert management

We will configure, monitor, manage, and maintain your IT solution.

Improve security

Our security-first approach assures your systems are secure by design.

Enable resilience

TierPoint specialists can help ensure your availability and recovery objectives.

Managed Office 365

Comprehensive and seamless Office 365 user experiences

Get the right Office 365 package for each user, delivered with efficiency and accessibility. Managed Office 365 lets you coordinate Office solutions across complex hybrid IT environments – and ease the burden of maintenance and support.

Comprehensive and seamless Office 365 user experiences


Microsoft Cloud Solution Provider for Office 365

Drive performance and manage risk with Managed Office 365 from TierPoint. We deliver secure, reliable enterprise-class solutions with industry-leading migration and support to enable your best outcome with quantifiable results.

Work from anywhere

Employees can access any document or email on any device at any time.

Increase productivity

Enhance user collaboration and provide the latest updates promptly.

Maximize availability

Office applications are protected with backup and redundancy.

Maintain data security

Built-in data protection secures a company’s most sensitive data.

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Let us help you take full advantage of the benefits of your Office 365 investment

Managed Office 365 by TierPoint

Virtual Desktop Services (VDI)

Fully managed enterprise desktop as a service, your way

Cloud-based desktop environment for remote and mobile users

Work-from-home and mobile users need a high-performance desktop environment with familiar applications, critical data, and secure access. Satisfy employees anywhere on any device with a browser, whether company-owned or bring-your-own (BYOD).

Fully managed enterprise desktop as a service, your way

Reduce IT overhead with our VDI service, customized to your needs. TierPoint configures, deploys, administers, and supports your dedicated desktop as a service solution in a TierPoint Hosted Private Cloud with industry-leading security and compliance.


Work from anywhere

Remote and mobile employees use any device at anytime from anywhere.

Enhance workforce continuity

Cloud desktops increase business resilience during disruptions.

Improve business agility

Virtual desktops are allocated flexibly to meet changing demand.

Transform IT

Promote business innovation and free IT from the upkeep of physical equipment.

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Virtual Desktop Services powered by Nutanix Frame

Improve user experiences and enterprise mobility with a virtual desktop environment optimized for your business.

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Operating System (OS) Management

OS licensing and patch management simplified

Get help to ensure you stay up to date on server operating system licenses and recent patches. We can identify patch availability, and manage and deploy security patches for x86 and x64 servers located in TierPoint data centers.

OS licensing and patch management simplified

Day to day support

Day-to-day support for Windows, Linux and UNIX servers

Our data center specialists can work with your IT team to monitor and manage your physical and virtual servers in any TierPoint data center at all times – keeping servers up to date, optimized and available.

Manage OS configuration

We’ll install, provision, configure, tune, and harden servers for you.

Monitor servers

System monitoring with ticketing and escalation catches problems early.

Configure connectivity

We’ll configure network interfaces, DNS, NTP, and AD/domain membership.

Minimize risk

A regular patching schedule reduces exposure to vulnerabilities.

Application Management

Experienced management of complex applications

Enable management of complex critical applications – such as SQL, Oracle and MariaDB databases; email services and Mimecast security and archiving; and Active Directory – with services to offload and extend your IT team.

Expert application management service

TierPoint has the skilled resources and partners to help ensure your mission-critical applications are kept stable, resilient, high-performing, and secure – at a reasonable cost. We do it every day for thousands of satisfied clients.

Get proactive expertise

Chasing application issues can drain your IT team. Rely on us instead.

Protect email systems

Maintain secure and resilient email systems with automated failover.

Improve business operations

Best practices enable application availability and performance.

Focus on what you do best

We’ll manage your applications, so you can focus on your business.

Monitoring Services

Real-time alerts for hardware and software health

Be the first to receive alerts when your infrastructure exceeds operating thresholds. We’ll alert you to the event via ticket in our portal, and follow up depending on event severity. And, if we manage the environment, we’ll take action to fix it.

Real-time alerts for hardware and software health

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Continuous infrastructure monitoring service

TierPoint offers custom monitoring, alert, and notification services for your TierPoint infrastructure and client-owned equipment in a TierPoint data center. Our multi-site distributed monitoring system is designed for disaster resilience.

Be the first to know

We will promptly alert your contact to a change in operational status.

Solve problems quickly

An escalation process ensures the right team knows to take action.

View alerts online

Alarms for monitored devices can be viewed from the TierPoint portal.

Leverage our experts

Our teams are available to assist with changes and updates.

Help Desk Services

Flexible technology support services

Source your help- or service-desk functions to an experienced US-based help-desk provider to deliver better service to your employees and customers. This strategic business move can help you gain agility and better use your own IT resources.

Experienced US-based help desk services provider

Whether you need a large help desk year-round or seasonal after-hours coverage, TierPoint can deliver for any technical support help-desk scenario. Help desk services reduce your overhead, improve your service and increase user productivity.

Reduce costs

Deliver fast, expert technical support; save head count for strategic roles.

Adapt to changing demand

Scale up and down to meet business fluctuations and seasonal demand.

Improve user productivity

Faster resolution and less downtime enhance user productivity.

Increase satisfaction

First-call resolution, escalation and dedicated teams improve service.

Accelerate your IT transformation

TierPoint provides managed services so you can focus on your business.

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