Managed Services
Strengthen your IT infrastructure with help desk services, OS management, and more managed services
Managed services deliver best-in-class technology and skill sets while freeing your IT staff for strategic projects. As a managed services provider, TierPoint stays accountable throughout, with industry-leading SLAs and a proven record.
Managed Hosting
From concept to go-live — and beyond
Lease dedicated hardware, including servers, storage and networking, when you need them – and we’ll handle the full lifecycle of your project. Our staff provides day-to-day management, monitoring, security, and maintenance.
Managed hosting and network services experts
TierPoint’s sales and technical engineers can provide you with expert guidance. From planning and design to implementation and setup, to connectivity and ongoing network and system monitoring and management, our teams can help with every detail.
Enjoy cost savings
Reduce costs by moving off premises to a managed services provider.
Engage expert management
We will configure, monitor, manage, and maintain your IT solution.
Improve security
Our security-first approach assures your systems are secure by design.
Enable resilience
TierPoint specialists can help ensure your availability and recovery objectives.
Managed Office 365
Comprehensive and seamless Office 365 user experiences
Get the right Office 365 package for each user, delivered with efficiency and accessibility. Managed Office 365 lets you coordinate Office solutions across complex hybrid IT environments – and ease the burden of maintenance and support.
Microsoft Cloud Solution Provider for Office 365
Drive performance and manage risk with Managed Office 365 from TierPoint. We deliver secure, reliable enterprise-class solutions with industry-leading migration and support to enable your best outcome with quantifiable results.
Work from anywhere
Employees can access any document or email on any device at any time.
Increase productivity
Enhance user collaboration and provide the latest updates promptly.
Maximize availability
Office applications are protected with backup and redundancy.
Maintain data security
Built-in data protection secures a company’s most sensitive data.
Learn More
Let us help you take full advantage of the benefits of your Office 365 investment
Virtual Desktop Services (VDI)
Cloud-based desktop environment for remote and mobile users
Work-from-home and mobile users need a high-performance desktop environment with familiar applications, critical data, and secure access. Satisfy employees anywhere on any device with a browser, whether company-owned or bring-your-own (BYOD).
Fully managed enterprise desktop as a service, your way
Reduce IT overhead with our VDI service, customized to your needs. TierPoint configures, deploys, administers, and supports your dedicated desktop as a service solution in a TierPoint Hosted Private Cloud with industry-leading security and compliance.
Work from anywhere
Remote and mobile employees use any device at anytime from anywhere.
Enhance workforce continuity
Cloud desktops increase business resilience during disruptions.
Improve business agility
Virtual desktops are allocated flexibly to meet changing demand.
Transform IT
Promote business innovation and free IT from the upkeep of physical equipment.
Virtual Desktop Services powered by Nutanix Frame
Improve user experiences and enterprise mobility with a virtual desktop environment optimized for your business.
Operating System (OS) Management
OS licensing and patch management simplified
Get help to ensure you stay up to date on server operating system licenses and recent patches. We can identify patch availability, and manage and deploy security patches for x86 and x64 servers located in TierPoint data centers.
Day-to-day support for Windows, Linux and UNIX servers
Our data center specialists can work with your IT team to monitor and manage your physical and virtual servers in any TierPoint data center at all times – keeping servers up to date, optimized and available.
Manage OS configuration
We’ll install, provision, configure, tune, and harden servers for you.
Monitor servers
System monitoring with ticketing and escalation catches problems early.
Configure connectivity
We’ll configure network interfaces, DNS, NTP, and AD/domain membership.
Minimize risk
A regular patching schedule reduces exposure to vulnerabilities.
Application Management
Experienced management of complex applications
Enable management of complex critical applications – such as SQL, Oracle and MariaDB databases; email services and Mimecast security and archiving; and Active Directory – with services to offload and extend your IT team.
Expert application management service
TierPoint has the skilled resources and partners to help ensure your mission-critical applications are kept stable, resilient, high-performing, and secure – at a reasonable cost. We do it every day for thousands of satisfied clients.
Get proactive expertise
Chasing application issues can drain your IT team. Rely on us instead.
Protect email systems
Maintain secure and resilient email systems with automated failover.
Improve business operations
Best practices enable application availability and performance.
Focus on what you do best
We’ll manage your applications, so you can focus on your business.
Monitoring Services
Real-time alerts for hardware and software health
Be the first to receive alerts when your infrastructure exceeds operating thresholds. We’ll alert you to the event via ticket in our portal, and follow up depending on event severity. And, if we manage the environment, we’ll take action to fix it.
Continuous infrastructure monitoring service
TierPoint offers custom monitoring, alert, and notification services for your TierPoint infrastructure and client-owned equipment in a TierPoint data center. Our multi-site distributed monitoring system is designed for disaster resilience.
Be the first to know
We will promptly alert your contact to a change in operational status.
Solve problems quickly
An escalation process ensures the right team knows to take action.
View alerts online
Alarms for monitored devices can be viewed from the TierPoint portal.
Leverage our experts
Our teams are available to assist with changes and updates.
Help Desk Services
Flexible technology support services
Source your help- or service-desk functions to an experienced US-based help-desk provider to deliver better service to your employees and customers. This strategic business move can help you gain agility and better use your own IT resources.
Experienced US-based help desk services provider
Whether you need a large help desk year-round or seasonal after-hours coverage, TierPoint can deliver for any technical support help-desk scenario. Help desk services reduce your overhead, improve your service and increase user productivity.
Reduce costs
Deliver fast, expert technical support; save head count for strategic roles.
Adapt to changing demand
Scale up and down to meet business fluctuations and seasonal demand.
Improve user productivity
Faster resolution and less downtime enhance user productivity.
Increase satisfaction
First-call resolution, escalation and dedicated teams improve service.
Resources
Accelerate your IT transformation
TierPoint provides managed services so you can focus on your business.
