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Privacy Policy

TierPoint is committed to maintaining your confidence and trust, and accordingly maintains the following Privacy Policy to protect the personal information you provide online. If you have any questions or comments, please feel free to reach out to infosec@TierPoint.com for policy clarification or general assistance.

Collection and Use of Information
TierPoint will only collect your personal information (such as your name, address, or telephone number) if you provide it voluntarily in person, via telephone and electronically via websites, or email. TierPoint will only use the personal information for purpose of conducting business, including offering employment opportunities at TierPoint and offering products and services by TierPoint and its affiliated third-party service providers. If you do not want your personal information to be collected by TierPoint, please do not submit it. TierPoint will not retain your personal information provided by you longer than is necessary for the purpose for which it is provided or to comply with business, regulatory or legal requirements.

TierPoint may employ the use of “cookies” in the process or marketing and advertising through third party companies. A “cookie” is a small piece of computer code that enables web servers to identify users. Cookies do not store any information that you have provided outside of forms you purposely fill in. Cookies are simply identifiers. You have the ability to delete cookie files from your hard drive at any time or avoid cookies by configuring your browser to reject them or to notify you when a cookie is being placed on your hard drive.

TierPoint only uses the information which is provided through this website to help improve TierPoint’s services, to provide you with the products you have requested, to inform you about additional products or services that may be of interest to you, for marketing purposes, and for other internal purposes. TierPoint does not sell, trade or rent your personal information to others outside of TierPoint affiliated companies and their advertising and promotional agencies and consultants.

TierPoint may provide personal information to third parties a) to assist the development of and provision of TierPoint related products and services to you and b) to establish accounts, billing, collection of payment, enforcing TierPoint Term and Conditions and/or the Acceptable Use Policy services where permitted by law, and protecting or enforcing our ability and rights to protect our other customers from fraudulent, abusive, or unlawful, use by you of our services c) to comply, in accordance with the law, with court orders, civil or criminal subpoenas, and law enforcement, legal and governmental investigations.

Choice
You may choose to “opt out” of any third-party sharing of personal information (unless it was obtained in accordance with the “Use of Information” above) or the use of the personal information contradicts or is incompatible with the use for which it was collected.

Access
If you wish to obtain a copy of the personal information collected by TierPoint or correct, amend, delete personal information collected by TierPoint, please contact TierPoint via email or mail at the address listed below.

Security
TierPoint has implemented a number of security features throughout the TierPoint website to prevent the unauthorized release of or access to personal information. Database information is kept separate from live servers and is firewall protected. However, please be advised that although TierPoint has endeavored to create a secure and reliable site for you, the confidentiality of any communication or material transmitted to or from TierPoint via the TierPoint website or e-mail cannot be guaranteed. When disclosing any personal information, you should be mindful of the fact that it is potentially accessible to the public, and, consequently, personal information can be collected and used by others without your consent. TierPoint has no responsibility or liability for the security of information transmitted via the Internet.

External Web Sites
To the extent hyperlinks or banner advertisements incorporating hyperlinks are utilized to access third party websites, you should be aware that these third party websites are not controlled by TierPoint and, therefore, are not subject to this Privacy Policy. You should check the privacy policies of these individual websites to see how your personal information will be utilized by the operators of those third party websites.

Your Consent
By using TierPoint’s website, you consent to the collection and use of this information by TierPoint. TierPoint may modify this Privacy Policy from time to time. If TierPoint decides to change this Privacy Policy, such changes will be posted on this page. We encourage you to periodically review the Policy and note any changes or updates. If TierPoint decides to materially change the manner in which it uses personal information, we will post the change 30 days prior to the change. Your continued use of this website and associated TierPoint services following the posting of changes to these terms will signify your acceptance of these changes. Please contact TierPoint at infosec@TierPoint.com for more details.

EU – US Privacy Shield

TierPoint complies with the EU-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. TierPoint has certified to the Department of Commerce that it adheres to the Privacy Shield principals of notice, choice, onward transfer, security, data integrity, access, and the enforcement powers of the U.S. Federal Trade Commission (FTC). To learn more about the EU-US Privacy Shield program and to view TierPoint’s certification please visit https://www.privacyshield.gov

Our accountability for personal data that we receive under the Privacy Shield and subsequently transfer to a third party is described in the Privacy Shield Principles. In particular, we remain responsible and liable under the Privacy Shield Principles if third-party agents that we engage to process personal data on our behalf do so in a manner inconsistent with the Principles, unless we prove that we are not responsible for the event giving rise to the damage.

We Self-Certify in Compliance with:

EU-US Privacy Shield Dispute Resolution

In compliance with the EU-US Privacy Shield Principles, TierPoint commits to resolve complaints about your privacy and our collection or use of your personal information. European Union citizens with inquiries or complaints regarding this privacy policy should first contact TierPoint at:

Paul Mazzucco
Chief Information Security Officer
9999 Hamilton Blvd.
Breinigsville, PA
610-994-3030

If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, TierPoint has chosen JAMS (https://www.jamsadr.com/eu-us-privacy-shield ) as their alternative dispute resolution (ADR) for any privacy claims that require next level arbitration. The services of the JAMS are provided at no cost to you. As further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means.